These terms apply to every booking made on airportshuttle.com.mx. By booking, you accept them on behalf of every passenger in your reservation.
1. Who we are
Airport Shuttle Mexico is a service operated by ACE Mimetic Tech Comapny SA de CV ("Airport Shuttle Mexico", "we"). We sell shared airport shuttle transfers. The transfers are performed by professional, licensed transportation providers that we work with.
2. The service
A shared shuttle carries travelers whose hotels are in the same area. The vehicle may stop at other hotels before or after yours, so travel times are approximate.
For arrivals, we use your flight number and landing time to schedule your pickup. For returns, we set your hotel pickup time based on your flight departure time and send it to you before your trip.
3. Bookings and confirmation
Your booking is confirmed once the payment is approved and you receive the confirmation email with your booking number and tracking link.
Please check that all the details are correct: names, hotel, dates, flight numbers and number of passengers. You are responsible for the information you provide. Wrong details may make it impossible to provide the service.
4. Prices and payment
Prices are per passenger, with separate prices for adults and children, and are shown in US dollars before you pay. Extras such as car seats are charged per unit.
Payments are processed by Stripe. We never see or store your card details.
5. Passengers, children and luggage
Every passenger, including babies and children, must be included in the booking. Children traveling with a car seat must have it added to the booking as an extra.
Each passenger may carry a standard suitcase and a carry-on. Please tell us the number of suitcases when you book. Oversized items, extra luggage or luggage not declared in the booking may be refused if there is no room in a shared vehicle.
6. On the day of your trip
Follow the instructions in your confirmation email and use your tracking link to see your driver and vehicle. If you cannot find your shuttle, contact us immediately.
If you do not show up at the meeting point or at your hotel pickup time without letting us know, the service will be considered a no-show and will not be refunded.
7. Changes and cancellations
To change your booking, write to us at least 24 hours before the service. Changes depend on availability and may change the price.
Cancellations and refunds follow our Cancellation Policy.
8. Responsibility
We are not responsible for delays or missed connections caused by traffic, weather, road closures, authorities or other events beyond our control. Please plan your return with enough time before your flight.
Personal belongings are the responsibility of each passenger.
9. Applicable law
These terms are governed by the laws of Mexico. Any dispute will be resolved by the competent courts of Quintana Roo, Mexico, without prejudice to the rights you have as a consumer.